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Currently admin accounts can only be accessed via 2FA SMS. We have multiple organisations that are currently or would befit from exploring RPA for admin tasks in tenancies such as, removal of leavers / inactive accounts. In bigger organisations such as trusts etc. Therefore we need a 2FA method that can be accessed via RPA e.g via authentication app etc. Currently limited authentication to just mobile SMS is limiting the progress on RPA.
| As a | Organisation |
| I would like | to be able to implement RPA to manage tenancies |
| So that | leavers / inactive users can be easily removed at scale. Reducing the administrative burden and freeing efficiencies. |
| User contact | Tees Esk and Wear Valley NHS Foundation Trust |
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Other information
Initially a query from TEWV who would like to implement RPA for their EPR tenancies. |
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Problem Statement: Enabling RPA Access Through Flexible 2FA Methods
Current Situation: Admin accounts for tenancy management are currently restricted to SMS-based two-factor authentication (2FA). This limits the ability to implement Robotic Process Automation (RPA) solutions for tenancy-related admin tasks, such as the bulk removal of leavers or inactive accounts.
User Need: As an organisation, I want to enable RPA access for tenancy admin tasks through a compatible 2FA method (e.g., authenticator apps or token-based systems) So that we can automate high-volume, repetitive tasks like user removal, reduce administrative burden, and drive efficiency at scale.
Why This Matters: Organisations such as Tees Esk and Wear Valley NHS Foundation Trust (TEWV) have expressed interest in automating EPR tenancy administration but are currently blocked due to the reliance on SMS-based 2FA, which cannot be managed by RPA tools. In large, complex organisations such as Trusts, this creates a significant barrier to scaling process automation and achieving digital efficiencies, relying on manual user management.
Impact if Unresolved:
· Continued manual management of tenancy accounts
· Increased risk of accounts being left active in error
· Missed opportunities for operational efficiency and workforce optimisation
· Frustration among organisations ready to adopt RPA but blocked by inflexible authentication options
Initial User Contact: Tees Esk and Wear Valley NHS Foundation Trust
@Guest to discuss with Rochelle and create problem statement.