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Currently admin accounts can only be accessed via 2FA SMS. We have multiple organisations that are currently or would befit from exploring RPA for admin tasks in tenancies such as, removal of leavers / inactive accounts. In bigger organisations such as trusts etc. Therefore we need a 2FA method that can be accessed via RPA e.g via authentication app etc. Currently limited authentication to just mobile SMS is limiting the progress on RPA.
| As a | Organisation |
| I would like | to be able to implement RPA to manage tenancies |
| So that | leavers / inactive users can be easily removed at scale. Reducing the administrative burden and freeing efficiencies. |
| User contact | Tees Esk and Wear Valley NHS Foundation Trust |
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Other information
Initially a query from TEWV who would like to implement RPA for their EPR tenancies. |
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