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in some cases, the end user of the portal is provided with a generic error message, however the logs do store some further and more useful information about the actual issue which could help to triage and resolve the issues.
Error text on UI: An Error Occurred (OperationOutcomeError UUID: ...)
Error in the logs: Cannot read properties of undefined (reading 'organization')
This is just one example, and there may be more.
| As a | Member of the Interweave data team |
| I would like | the UI to display actual errors / exception messages |
| So that | the first line support team within provider organization can investigate errors without raising ICR ticket. |
| User contact | chintan.chokshi@nhs.net |
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Other information
Recent examples: ICR-4299, ICR-4093 |
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@James Young is it possible to pull out a list of the most common error messages from the logs (say over the last 30–60 days)? We're exploring whether we can start showing more useful error messages in the UI instead of the generic “An error occurred” ones. Would this need to go through as a service request? Ideally, I want to be able to see which errors occur most commonly so we can target them initially
Myself and @Natalee Pearson will need to look into this to see all the other areas that this applies to based on other ideas raised and appropriate ICR tickets.