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hi Toby
'Not provided' is smaller by design as it's a lack of data and therefore less important than the actual data, it's debatable whether the fields should just be empty, but it was felt important to be explicit that this data had not been provided, and remove any perception that it was 'missing'
Sentence case would be difficult, e.g.
case may be clinically important in some cases so we'd rather not transform it
we could try on certain fields, e.g. provider, but these don't conform to sentence case, i.e. Something NHS Foundation Trust etc
over time we may be able to influence provision, but I suspect there are local preferences in place, is this causing a big problem?