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Organisations using the Interweave Portal are requesting reports or data to show usage of the portal. They need to look at individual usage and patterns around this, like frequency and times of use, and also to see what panels and data are being used. It would be useful to have a data visualisation tool that organisations can use direct rather than relying on adhoc provision of the raw data in excel or push reports. In the early stages of roll-out, it's fairly easy to match users and services/depts within an organisation, but going forwards this will become more problematic. We could perhaps also consider adding this as a required field for new user set-up.
Hi Ian - note this is set to 'future consideration' but aware from conversations we've had recently that there is some work going on to develop a plan to realise usage reports/visualization tools etc. Is this covered by another idea?
discovery workshop arranged for 21/9/22
with the release of sprint 35, it is now possible for us to add Departments to Tenancies, so that users can then be allocated as such, please raise a Jira ticket if you would like Depts added to a tenancy - atm this is something we will need to do for you, but we will roll out this functionality to tenant admins in the near future
Once your Depts have been created, Tenant Admins CAN allocate them to the user accounts
Hi Ian, happy to support with this. The best way to do this would probably be for you to speak directly to the end-users. I'd be happy to invite you to one of the regular project meetings with have with Hull CC, North Lincs Council and others or if you wanted to get broader feedback to share an invite for a requirements gathering session with our stakeholders in HNY. Just let me know what you'd prefer. Thanks, Tara
thanks Tara, the first requirement is already on the backlog so I will link to this idea. To help our thinking it would be useful to understand what a 'killer report' could look like - if you were to design it, what would it look like?
I'll also add the following as a separate item
add a field to the user record, to enable organisations to categorise users based on dept/service
Totally agree with this, not only to see how useful the portal or parts of the portal are, it's also useful for us as an LA to see who's using the portal on a regular basis, or more to the point, who's not, so we can start to have those conversations as to why not and what we can do to make the solution better.
Bryan
I support this request. As a council it is important we have ways to monitor usage of the YHCR by our workforce. We can then link this to why the YHCR was actioned with our case management system to evidence the value to our senior management and other council's who are considering onboarding.