Interweave Portal - Ideas

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Status Already exists
Created by Guest
Created on Jan 20, 2022

RELATED IDEAS

Password reset function

It would be good to have a password reset function rather than having to recreate the users account again both in Sandpit and Production.

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  • Admin
    Ian Clucas
    Reply
    |     Feb 3, 2022

    Hi

    If a user enters the wrong password 6 times it will lock their account and they will be informed.

    ATM you would need to raise a support ticket for that account to be unlocked, as there is no functionality for the admin to do this

    However, as an Admin you can enable or disable a user account, which should help with the security angle

  • Guest
    Reply
    |     Jan 26, 2022

    Hi

    If the user enters wrong password in X number of times, does it lock their account?

    If so, how many attempts does the user get before it locks, do they get an notification to say it's locked?

    If it locks for a user, as Admin we'd need an option to unlock their account/reset password too.

    If there isn't that lock function, that would be a really good security option to add as a possible development.

  • Debbie Westmoreland
    Reply
    |     Jan 26, 2022

    I think the question is perhaps related to the challenge that some users have and the ability for admin to be able to support user access - the request relates to the ability for 'admins' to be able to reset the password - not the user. Is this something that could be considered? Thanks,

  • Debbie Westmoreland
    Reply
    |     Jan 26, 2022

    Hi Ian - both NYCC and ERoYC have mentioned the need to recreate. are you able to send a screenshot of where to find the reset button please? thanks,

  • Admin
    Ian Clucas
    Reply
    |     Jan 20, 2022

    Hi, recreating users shouldn't be needed (unless they have been corrupted), there's a Forgot password button on the login screen that should suffice?