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Status Needs review
Created by Ryan Morley
Created on Oct 10, 2025

Portal Tenant Admin page - request to make the error messages more descriptive.

When I was attempting to create a Portal tenancy via the Portal Tenant Admin page, I encountered a "Failed to create tenancy!" error message in my browser.

I thought this error message may have been due to the tenancy ODS code already being used for an existing Portal tenancy. However, it appears to have been due to the "Tenant Name", as another Portal tenancy already had the same tenant name allocated to it.

When looking in my browser's developer tools page, there was more information about the error:

{ "resourceType": "OperationOutcome", "issue": [ { "severity": "error", "code": "processing", "diagnostics": "Tenant with friendly name Bournemouth Poole and Christchurch Council already exists. (OperationOutcomeError UUID: 9009a409-40d9-4cd2-8151-2989506e324b)", "details": { "text": "Tenant with friendly name Bournemouth Poole and Christchurch Council already exists." } } ] }

The error response contains "Tenant with friendly name Bournemouth Poole and Christchurch Council already exists" but this information wasn't presented to me within the Portal Tenant Admin page via the pop-up error message?

As a Portal Super User
I would like The pop-up error message given in the Portal Tenant Admin screen to be more descriptive
So that I have clarity as to what the error relates to. The server error response contained the information but this wasn't presented within the Portal Tenant Admin page's pop-up error message
User contact ryan.morley1@nhs.net
Other information

ICR-5480

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