Interweave Portal - Ideas

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Status Planned
Created by Sarah Gibson
Created on Apr 16, 2024

RELATED IDEAS

Error handling: Notify users if their user has been set up without an exchange role

Currently if you try and log into the portal and do not have an exchange role, you frustratingly get logged out with no reason why.

Please add the following error screens:

  1. Non tenant admin

  2. Tenant admin

  • Attach files
  • Admin
    Marc Baulk
    Reply
    |     Sep 12, 2024

    @Sarah Gibson can you have a look at Steve's comment above and see if we need to expand this ticket to include what he's mentioned? If so, do we also need more designs to cover the additional scenarios?

  • Stephen Handley
    Reply
    |     Sep 11, 2024

    Users are also logged out without and error message if they have a Reason Code that hasn't been permitted for the Portal Consumer in the Console (see https://interweavedigital.atlassian.net/browse/ICR-3520). Not sure if this would also happen if the User had an Exchange Role that wasn't permitted in Console.

    Suggest the solution for better error handling look to address all these possibilities.

  • Admin
    Marc Baulk
    Reply
    |     May 20, 2024

    Hi Sarah,

    Have promoted this to our backlog.