Interweave Portal - Ideas

This portal provides an open platform for user feedback and product change requests. Anyone can add an idea and remain as a Guest, but please consider signing up so that others can see who has created the ideas!

Note: this is a public facing web portal, any text here can be viewed by anyone over the internet, so please consider carefully the content you wish to share and please do not post anything of a sensitive nature.

Add a new idea Subscribe
Status Planned
Created by Toby Page
Created on Feb 22, 2024

RELATED IDEAS

Handle document viewer errors gracefully

During our testing of UHL Drug Charts, we've seen the odd error in the document viewer. The underlying issue is an intermittent HTTP 500 response but we see the attached (presumably as the portal tries to render it).

Can this be handled via the usual portal error feature please and a friendly message shown to user (e.g. "This document cannot be shown at the moment, please try again later").



pdf exception.png
pdf exception.png
Open full size
pdf exception.png
  • Attach files
  • Toby Page
    Reply
    |     Apr 25, 2024

    thanks Marc

  • Admin
    Marc Baulk
    Reply
    |     Apr 25, 2024

    Thanks @Guest I have promoted this to our Aha board. Will be in touch when the work has been sized and prioritised.

  • Dalia Stasiulyte
    Reply
    |     Mar 7, 2024

    Hi Marc, UHL were wondering where on the prioritisation queue this might be? Many thanks.

  • Admin
    Marc Baulk
    Reply
    |     Feb 26, 2024

    Thanks, Toby. I can now. Curiously, this tiny thing is all that indicates there's an attachment on the ticket:

    image.png
    image.png
    Open full size
    image.png
  • Toby Page
    Reply
    |     Feb 26, 2024

    hi Marc - there's one attached. Can you not see it?

  • Admin
    Marc Baulk
    Reply
    |     Feb 26, 2024

    Hi Toby,

    Please can you provide a screenshot for the above so I can look into this for you?