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Status Awaiting feedback
Created by Kerry Cyster
Created on Dec 20, 2023

RELATED IDEAS

User registration/password changes email changes

  1. We, at LLR, were pleased to see the improved user registration email format. However, the emails refer to tenancy names, both in the content and as the signature. We would like the tenancy names replaced with ‘LLR Care Record’ across all LLR tenancies, as this is how it is introduced, known and referred to in training when on-boarding new users.
    So, as an example - within the content and signature, we would like to see ‘LPT Community Care Portal’ replaced with LLR Care Record.

  2. The email also includes a portal link button which is not relevant for context launch users but would be for standalone or with the relevant link for AD SSO users, which can confuse new users. Can that part of the email be relevant to the user’s access type: Context launch with no button, standalone/AD with relevant linked buttons?

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  • Admin
    Marc Baulk
    Reply
    |     Feb 6, 2024

    Hi Kerry,

    Do you have any feedback on the above?

    Thanks

  • Admin
    Marc Baulk
    Reply
    |     Jan 22, 2024

    Hi Kerry,

    I've been looking into this one for you and have a couple of questions.

    Would you be able to explain how a context launch user might come about receiving a password reset email? Or is this just an issue on new registration? To the best of my knowledge, context launch users access to the care portal is granted based on their authentication within the host system.

    If you could populate the replication steps below, it might help me understand the issue better:

    What was the user doing? (specific actions that brought the user to receiving password reset emails)

    What did they expect to happen?

    What actually happened?

    In terms of the first request, I raised this issue in our partner steering group last week and I am going to canvas further feedback. Ultimately, we have a decision on whether we should be using the tenant friendly name in these emails (which we currently are) or the name of the shared care record. Will let you know the outcome of the feedback gathering.

    Kind regards