Interweave Portal - Ideas

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Status Shipped
Created by Guest
Created on Jul 31, 2023

RELATED IDEAS

Improve the set up email received by new users.

the set up email should be more clear on the link to the portal for future use and should not just be a link in the set up process. it could also offer advise to save the link as a favourite for easy access.

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  • Admin
    Ian Clucas
    Reply
    |     Sep 7, 2023

    hi, I've asked Sarah to get in touch, hopefully local comms would have informed the user in advance but nothing wrong with belt and braces!

  • Guest
    Reply
    |     Sep 5, 2023

    hi, yes this is better but I still think it can be improved. Do you have UX lead there who can support? I think we need to plain English this e.g. YHCR and interweave may not mean anything to people. Maybe it could read:


    Dear x,


    As requested you have now been set up with an account to access the Yorkshire and Humber Shared Care Record (using the Interweave portal). You now need to create a password using the following link ----

    If the link has expired....

    When you are ready to access the portal please use the following link ----- Don't forget to save this email or the link ready for next time you need access.

    ...

  • Admin
    Ian Clucas
    Reply
    |     Aug 22, 2023

    Hi Cath, please see attached, would this suffice?

    portal setup em...
    portal setup email.docx
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    portal setup email.docx